Compliance West USA quality does not end with your purchase – it continues with the best customer support in the business.
This page contains information on how to obtain calibration service from us on equipment manufactured by Compliance West USA. Currently, we do not offer calibration services on equipment manufactured by others.
Calibration Services:
We calibrate your tester to factory specifications using test equipment traceable to the NIST.
A calibration certificate, calibration worksheet and a calibration tag affixed to the tester is provided.
We will ship your tester back to you using the same level of service you used to ship it to us, unless otherwise instructed. (For example, if you send it to us using UPS Ground service, we will return it using UPS Ground service.) Shipping charges are the responsibility of the customer. If you wish us to use your shipper number to return the calibrated tester, please advise us and we will do so.
We perform our calibrations to the requirements of ANSI Z540-1.
ISO17025 accredited calibration is available thru our accredited laboratory partner.
Contact us for current prices, lead times and expedite fees.
Repair services:
Make sure to provide us details of the issues or problems observed.
A repair estimate is provided to the customer under the diagnosis/evaluation fee.
The entire diagnostic service charge is applicable to the repair charge of the tester.
Normally minor repairs are completed in three days. If you have a schedule, please let us know.
In some cases, it is required to perform a calibration service to validate the repair and verify the performance of the tester.
To obtain our calibration/repair service:
Note: A Quote or RMA number is required for any service. For more info on Product Warranties & Repairs click here.
- Please contact our sales department for a Quote or RMA at sales@compwest.com, and provide Company Name, Address, Contact Name, Phone Number, Model and Serial Number, or give us call at (800) 748-6224.
- Include all cables if possible, so we can check their function during the repair or calibration.
- Package your tester securely and tightly. Shipper regulations require 3″ of packing material surrounding the product.
- Ship to the address below. Please note the Quote or RMA number on the outside of the shipping container. For information on packaging and shipping items click here.
- We will ship the product back to you the same way you sent it to us. If you would like us to use your shipper number for return freight, please let us know.
- If you would like to pay by Credit Card your are required to fill our CC authorization form. If you have credit terms already, we will send you an invoice by regular mail and/or email.
Send pre-authorized returns to:
COMPLIANCE WEST USA.
Attn: Service Dept.
650 Gateway Center Way Suite D.
San Diego, CA 92102 USA