Shipping & Returns

Product Warranties & Repairs

Compliance West USA products are designed and built to take the hard usage that production and laboratory environments require. We warranty our products to be free from defects in parts and workmanship for a period of one year after original sale. If it breaks during the warranty period, we will fix it, click here for details.

For warranty service, call our Support staff at (800) 748-6224 and request an RMA to return your product to us for warranty repair. An RMA number is also required for calibration and repairs.

We service what we sell

All of our products are designed and built right here in Southern California. That means we know how to fix them. Our normal repair time is one week from receipt at our location for Hipot testers (except HT20k family products), Ground Bond Testers, and Large Display LED products. There is never a charge for repair estimates, click here for detials.

Returns and Exchanges

How shall I pack the tester?

  • If possible, use the original packaging material to ship the tester back to us.
  • If the original container is not available, pack it tightly with at least 3 inches of packing material surrounding the tester.
  • NOTE: If 3 inches of packing material is not provided, and damage results, the claim will be rejected by the freight carrier.

All returned merchandise must be unregistered, in complete original packaging, same condition as sold, with all accessories, literature, instructions, documentation and blank warranty cards.

Return period

30 days for Hipot Testers, Ground Bond Testers and Large Display LED products. If you bought it in the on-line store, you can return it, subject to the requirements in the Returns and Exchanges section above.

Please see the rules on our other products below.

No returns on

Special Order Merchandise, Custom testers, and all MegaPulse and PT-600 Testers that are sold on an NCNR basis.

Rules & Policies

No returns will be accepted without an RMA # Call 800-748-6224 or 858-481-6454.

Not responsible for personal data or items left in returned merchandise.

If any of the above conditions are not met, Compliance West USA reserves the right to refuse the return or charge a restock fee of not less than 15%, at our sole discretion.

Please inspect your tester carefully. If any items are damaged or missing, please call us immediately.

Refunds on returned items which were paid for by credit card will be credited back to the card used. PayPal refunds will be made by crediting the account charged for the purchase. Refunds on returned items which were paid for by check will be made by check after a 10-day waiting period.

Send pre-authorized returns to

Compliance West USA . Return Dept.
650 Gateway Center Way Suite D
San Diego, CA 92102 USA

Contact Us

Corporate Sales Office (USA)

Compliance West USA
650 Gateway Center Way Suite D
San Diego, CA 92102 USA

US Representatives

Product Update Bulletin

Newest Product: HT-3500S RF, "ruggedized" hipot tester

The HT-3500S RF tester is specifically designed for the challenges common to operating in the field. Along with heavy duty internal brackets and a sturdy, shock-absorbing case, this unit includes adjustable voltage output, voltage ramp, test time, leakage current and ground continuity limit settings - all controlled from an easy-to-access front panel. Call for pricing.

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Available: 16A option for CDT-240

Perform one of the most difficult tests required with both speed and accuracy. The CDT-240 now offers a 16A option along with designed presets to implement the plug discharge test as described in IEC 61010, 60065 and 60335.

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MegaPulse Defib 5P reaches EOL - Replaced by D5-PF

Compliance West USA is announcing the EOL (End-of-LIfe) of our MegaPulse Defib 5P series effective 07/14/2015. This unit has been replaced by our MegaPulse D5-PF advanced tester. Compliance West will continue to support, repair and calibrate the Defib 5P throughout the terms of any existing warranty agreements or up until the product's End-of-Support date. Please contact us with any questions.

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