Compliance West USA: Calibration

> Support / Calibration and Repair

Customer Calibration and Support

Compliance West USA quality does not end with your purchase - it continues with
the best customer support in the business.

This page contains information on how to obtain calibration service from us on equipment manufactured by Compliance West USA. We cannot offer calibration services on equipment manufactured by others.

Services and Prices • Worksheets • Repair Services • Calibration Services

Calibration Services and prices:

We calibrate your tester to factory specifications using test equipment traceable to the NIST.

A calibration certificate and a calibration tag affixed to the left side of the tester is provided. Calibration is normally done on the day the tester is received, for shipment back to you the next day. We will ship your tester back to you using the same level of service you used to ship it to us, unless otherwise instructed. (For example, if you send it to us using UPS Ground service, we will return it using UPS Ground service.) Shipping charges are the responsibility of the customer. If you wish us to use your shipper number to return the calibrated tester, please advise us and we will do so.

We do not offer calibration to ISO 17025 Standards. We perform our calibrations to the requirements of MIL-STD-45662-A.

Calibration worksheets are available for an extra charge of $35 per calibration.

For all single channel hipot machines and function checkers, the cost of calibration
is $125. Data is available for $35 extra. Our normal calibration time is 2-3 days.
Calibration charges for MegaPulse surge generators are $300. Calibration work sheets
are included.
Calibration charges for hipot testers requiring three phase mains power are $325.

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Repair services and prices:

Our diagnostic service charge is $125. The entire diagnostic service charge is applicable to the repair charge of the tester.

Guidline repair prices for a standard repair are noted below for our standard product families.

Production line Hipots: minimum $125 plus parts.

GF and GFM Ground Bond testers: minimum $125 plus parts.

Other products will be advised at the time of diagnosis.

We do offer a one day turn around on calibration for an expedited fee of $50.00 over the normal price of the calibration service.

Repairs are evaluated and a repair estimate is provided to the customer under the diagnosis fee.

Note: An RMA number is required for calibration and repairs. For more info on Product Warranties & Repairs click here.

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To obtain our calibration/repair service:

Please contact our sales department for an RMA at (800) 748-6224, or email us directly at sales@compwest.com.
Include all cables if possible, so we can check their function during the repair or calibration.
Package your tester securely and tightly. Shipper regulations require 3 inches of packing material surrounding the product.
Ship it to us at the address below. Please note the RMA number on the outside of the shipping container.
For information on packaging and shipping items click here.
Normally minor repairs are completed in three days. If you have a schedule, please let us know. We will ship the product back to you the same way you sent it to us. If you would like us to use your shipper number for return freight, please let us know.
We will send you an invoice with payment due in 30 days. If you would like us to contact you for a Credit Card number, please advise.

Send pre-authorized returns to:

Compliance West USA . Return Dept.
2120 Jimmy Durante Blvd Suite 124
Del Mar, California 92014