Compliance West USA: Calibration

> Support / Calibration and Repair

Customer Calibration and Support

Compliance West USA quality does not end with your purchase - it continues with
the best customer support in the business.

This page contains information on how to obtain calibration service from us on equipment manufactured by Compliance West USA. We cannot offer calibration services on equipment manufactured by others.

Services and Prices • Worksheets • Repair Services • Calibration Services

Calibration Services and prices:

We calibrate your tester to factory specifications using test equipment traceable to the NIST.

A calibration certificate and a calibration tag affixed to the left side of the tester is provided. Calibration is normally done on the day the tester is received, for shipment back to you the next day. We will ship your tester back to you using the same level of service you used to ship it to us, unless otherwise instructed. (For example, if you send it to us using UPS Ground service, we will return it using UPS Ground service.) Shipping charges are the responsibility of the customer. If you wish us to use your shipper number to return the calibrated tester, please advise us and we will do so.

We do not offer calibration to ISO 17025 Standards.

Calibration worksheets are available for an extra charge of $35 per calibration.

For all single channel hipot machines and function checkers, the cost of calibration
is $65. Data is available for $35 extra. Our normal calibration time is 2-3 days.
Calibration charges for MegaPulse surge generators are $200.00. Calibration work sheets
are included.

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Repair services and prices:

Our basic service charge for repair, which includes diagnosis and minor repair, is $125. Major repairs will be quoted for approval before work is begun.

Repair prices for large display L.E.D. products have a flat rate of $75.00 plus parts.

Repair prices for MegaPulse surge testers are based on a time and materials basis.

Repair prices for HT20k family Hipot testers are based on a time and materials basis.

Repair prices for GF and GFM Ground Bond testers have a flat rate charge of $125.00 plus parts.

We do offer a one day turn around on calibration for an expedited fee of $50.00 over the normal price of the calibration service.

Repairs are evaluated and if the problem cannot be repaired for our minimum charge, a repair estimate is provided to the customer at no charge. If you do not want us to repair the tester after reviewing our quote, please provide your shipper number and we will return your tester to you.

Note: An RMA number is required for calibration and repairs. For more info on Product Warranties & Repairs click here.

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To obtain our calibration/repair service:

Please contact our sales department for an RMA at (800) 748-6224, or email us directly at sales@compwest.com.
Include all cables if possible, so we can check their function during the repair or calibration.
Package your tester securely and tightly. Shipper regulations require 3 inches of packing material surrounding the product.
Ship it to us at the address below. Please note the RMA number on the outside of the shipping container.
For information on packeging and shipping items click here.
Normally minor repairs are completed in three days. If you have a schedule, please let us know. We will ship the product back to you the same way you sent it to us. If you would like us to use your shipper number for return freight, please let us know.
We will send you an invoice with payment due in 30 days. If you would like us to contact you for a Credit Card number, please advise.

Send pre-authorized returns to:

Compliance West USA . Return Dept.
2120 Jimmy Durante Blvd Suite 124
Del Mar, California 92014